Your questions...
...answered.

We tried to compile all of our frequently asked questions into one place below. From CMS questions, to questions about what we actually do, it’s all here. We probably missed something though, so shoot us an email if we did!

Service & Technique Questions

What exactly do you all do?

We take design files, slice them up, and create high quality xHTML code. Essentially, we take the stress out of websites by worrying about all the details. Send us your design files, and within 24 hours, you can have your site up and running.

How will using your service benefit our company?

We provide outstanding code and excellent customer service. Our main mission at The Site Slinger is to provide a high quality service while still maintaining sensitivity towards our client’s timeframes.

Where are you located?

We are located in the United States. Our team is located in both Boston, MA and Austin, TX.

What method of collaboration do you use?

Email, Skype, or old school (on the phone). Whatever the client is comfortable with!

What files do I need to send to you?

We accept your design files in .PSD, .PNG, .ZIP, .JPG, .RAR and many other formats. In fact, we’ll accept drawings on a piece of paper if thats what you have.   We do have preference for a layered .PSD or .PNG file as this allows us to more efficiently slice and code your site.  Please note that in certain circumstances we are unable to work with your design files if we do not feel they are in the proper form for conversion.  We can however recommend a designer to you who will be able to create the necessary design files for conversion.

What formats do you accept?

We accept all types of file formats. We do give preference to .PSD photoshop files, or .PNG fireworks files as these streamline our workflow.

I don’t have a design, can you help?

We have a seperate design team who handles this for us. If you don’t have a design yet, just send us an email and we can work something out for you!

Do you work with Flash files?

Certainly. Either include your .SWF files, or let us know if you need help developing them. We do offer Flash development services as well.

Do you support any non-web friendly font embed methods?

We work with both sIFR or Cufon. Our preference is Cufon, but sIFR is a great alternative as well.

Can you work with Javascript?

We have tons of experience with Javascript. Just make a note of what you need when submitting your files, and we’ll make it work.

Do you work with WordPress or other types of CMS development?

Absolutely! We offer Word Press, Joomla, and ModX conversion solutions. Please contact us if you prefer another CMS solution and we’ll see what we can for you. Otherwise, when you order, simply select you preferred CMS.

Payment Questions

Do you offer bulk discounts for designers?

Sure! Please get in contact with us to discuss bulk pricing.

Do you guarantee your service?

Of course! You don’t pay until you are happy. No risk.

Do you guarantee your delivery estimates?

100%. If we don’t meet your deadline (we always do) it’s on the house.

When do I pay you?

We never require payment until you are completely satisfied. Once you submit an order, we will invoice you. We will then send you a link to approve the files on our server. Once we receive your payment, the files will be delivered in .ZIP format.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Google Checkout. For returning customers, we can also accept check or money order. We utilize Fresh Books for all invoicing.

Post Sale Questions

Will the code work on Macs and PCs?

Of course!

What browsers will your code work in?

Our code conforms with all of the W3/C standards (xHTML 1.0 Strict). That being said, we do browser checks in Opera, Safari 1.2+, Firefox 1.5+, IE6.0+ and Chrome.

What kind of warranty and support comes with your code?

We stand behind our work 100%, all day, every day. If something comes up that you are not happy with, send us an email, and we’ll fix it for you.

What kind of warranty and support comes with your code?

We stand behind our work 100%, all day, every day. If something comes up that you are not happy with, send us an email, and we’ll fix it for you.

Warranty & Privacy Questions

Can I make changes to the code in the future?

Yup! And if you need help, just send us an email. Once you get the code from us, it’s yours. Do with it as you please!

I am a designer, and cannot let my clients know I outsource. Is this a problem?

Of course not! We currently have contracts with many design firms who outsource their development work to us. We never under any circumstances contact your clients. Get in contact with us to discuss bulk pricing.

Will you sign an NDA?

Of course. We respect your privacy. Send it along, and we’ll sign it and get it back to you.

I don’t want my site to published here, is this possible?

No problem! We never post anything to our site unless given permission by our client.

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